Privacy Policy
Last Updated: September 21, 2026
This Privacy Notice applies to the processing of personal information by Speakeasy Bookings Inc. (“Speakeasy,” “we,” “us,” or “our”) including on our website available at www.speakeasygo.com and our mobile applications, and our other online or offline offerings that link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”). The Services include our consumer-facing event discovery platform and our business-to-business operations and intelligence platform for venues, promoters, and event organizers (“Clients”).
Disclosure Regarding Customer Data. This Privacy Notice does not apply to Client-provided personal information that we process on behalf of our Clients pursuant to a written agreement we have entered into with such Clients (“Customer Data”). Our Clients’ respective privacy notices or policies govern their collection and use of Customer Data. Our processing of Customer Data is governed by the contracts that we have in place with our Clients, not this Privacy Notice. Any questions or requests relating to Customer Data should be directed to the applicable Client.
1. UPDATES TO THIS PRIVACY NOTICE.
We may update this Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Notice on our website, and we may also send other communications.
2. PERSONAL INFORMATION WE COLLECT.
We collect personal information that you provide to us, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.
A. Personal Information You Provide to Us Directly.
We may collect personal information that you provide to us.
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Account Information. We may collect personal information in connection with the creation or administration of your account, including your name, email address, phone number, postal address, date of birth, gender, company name, job title, and login credentials.
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Transaction Information. We may collect personal information associated with your transactions on the Services, including reservations, ticket purchases, covers, deposits, refunds, payment method tokens, billing details, transaction history, and receipts. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store payment card numbers.
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Preferences and Demographics. We may collect your preferences and demographic information, including cuisine, beverage, hospitality, music, and entertainment preferences; dietary restrictions and allergies; social media handles and usernames; and marketing and communication preferences.
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Guest Check-In and Entry Data. We may collect personal information when you check in or gain entry to a venue or event, including check-in timestamps, entry verification records, and guest list information.
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Communications. We may collect messages you send us and messages exchanged between you and venues, organizers, or staff through the Services.
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Staff Activity Logs. If you are a staff member of a Client using our platform, we may collect records of your use of the platform, including reservation edits, customer interactions, and account actions.
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Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the surveys.
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Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services will be considered “public.”
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Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.
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Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
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Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
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Job Applications. If you apply for a job with us, we will collect any personal information you provide in connection with your application, such as your contact information and resume or CV.
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Visual and Audio Data. We may collect profile photos, images, videos, or audio recordings that you upload or otherwise provide.
B. Personal Information Collected Automatically.
We may collect personal information automatically when you use the Services.
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Device and Usage Data. We may collect personal information about your device and how you use the Services, including IP address, browser type and version, device identifiers, operating system, referring websites, clickstream data, pages visited, items searched, content interactions, and the frequency and duration of your activities.
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Location Data. We may collect approximate location (such as city or region derived from your IP address) or, if you enable location services on your device, precise location data.
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Cookie Notice (and Other Technologies). We, as well as third parties, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect personal information through your use of the Services.
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Cookies. Cookies are small text files stored in device browsers.
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Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects personal information about use of or engagement with the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.
See “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.
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Identity Verification Information. If you use our identity verification features (such as Speakeasy Secure for age verification, fraud prevention, or reservation deposits), we use Stripe Identity to verify identity. Stripe collects identity documents and selfies and processes the biometric identifiers used to match a selfie to an identity document. Speakeasy does not receive those biometric identifiers, but may access identity documents, selfies, extracted information, and verification results. Stripe stores verification records on our behalf and may also process information for its own purposes as described in its privacy disclosures.
C. Personal Information Collected from Third Parties.
We may collect personal information about you from third parties. For example, if you access the Services using a third-party website, application, service, products, or technology (each a “Third-Party Service”), we may collect personal information about you from that Third-Party Service that you have made available via your privacy settings. In addition, users of the Services may upload or otherwise provide personal information about others.
3. HOW WE USE PERSONAL INFORMATION.
We use personal information for a variety of business purposes, including to provide the Services, for administrative purposes, and to provide you with marketing materials, as described below.
A. Provide the Services.
We use personal information to provide the Services, such as:
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Providing access to certain areas, functionalities, and features of the Services;
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Communicating with you;
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Answering requests;
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Sharing personal information with third parties as needed to provide the Services; and
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Processing your financial information and other payment methods.
EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include performance of a contract, legitimate interest, consent, and/or compliance with legal obligations.
B. Improve the Services and Develop New Products and Services.
We use personal information to improve, upgrade, or enhance the Services and to develop new products and services. We may use de-identified or aggregated information to develop and train models that analyze consumer habits within the platform.
EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include performance of a contract, legitimate interest, consent, and/or compliance with legal obligations.
C. Operate Our Business.
We use personal information to operate our business, such as:
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Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
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Carrying out analytics;
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Creating de-identified and/or aggregated information. If we create or receive de-identified information, we will not attempt to reidentify such information unless doing so is permitted by, or we are required to do so to comply with, applicable laws;
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Processing applications if you apply for a job we post on our Services;
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Allowing you to register for events;
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Enforcing our agreements and policies; and
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Carrying out activities that are required to comply with our legal obligations.
EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include performance of a contract, legitimate interest, consent, and/or compliance with legal obligations.
D. Marketing.
We may use personal information in connection with our marketing activities including to tailor and provide you with marketing communications, promotions, and offers that may interest you.
Some of our marketing activities may be considered a “sale” or “targeted advertising” under applicable privacy laws.
EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include legitimate interest and/or consent.
E. With Your Consent or Direction.
We may use personal information: (i) for other purposes that are clearly disclosed to you at the time you provide the personal information, (ii) with your consent, or (iii) as otherwise directed by you.
EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include performance of a contract, legitimate interest, and/or consent.
F. Automated Decision-Making.
We may engage in automated decision-making, including profiling.
EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include performance of a contract, legitimate interest, consent, and/or compliance with legal obligations.
5. YOUR PRIVACY CHOICES AND RIGHTS.
Your Privacy Choices.
The privacy choices you may have about your personal information are described below.
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Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. Note that you will not be able to opt out of certain communications (e.g., communications regarding the Services or updates to this Privacy Notice).
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Text Messages. If you provide your phone number and consent to transactional messages, you may receive ticket purchase and reservation confirmations, receipts, entry reminders, and service updates. Marketing messages, such as upcoming events, promotions, or offers, require separate consent to the identified sender. Marketing consent is optional and is not a condition of purchase. Consent to one sender does not authorize marketing messages from another sender. Some of these communications may be sent by our Clients (venues and event organizers) using the Speakeasy platform. You may opt out of Speakeasy-sent messages at any time by replying STOP or contacting us as set forth in “Contact Us” below. For help, reply HELP or contact us as set forth in “Contact Us” below. To stop receiving Client-sent marketing messages, follow the opt-out instructions in that message or contact the venue or organizer directly. Message and data rates may apply; message frequency varies.
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Mobile Devices. We may send you push notifications through our mobile application. You may opt out of receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device. To request deletion of your account, please use the standard deletion functionality available via the Services or contact us using the information set forth in “Contact Us” below.
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“Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not respond to legacy DNT signals. Legacy DNT signals are distinct from legally recognized opt-out preference signals, such as Global Privacy Control (GPC). Where applicable law gives you the right to opt out of sale, sharing, or targeted advertising through such a signal, that right is unaffected by how legacy DNT signals are handled.
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Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, the Services may not work properly.
Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt out of certain tracking on some mobile applications by following the instructions for Android, iOS, and other mobile operating systems.
The online advertising industry also provides mechanisms that may allow you to opt out of receiving targeted ads from organizations that participate in self-regulatory programs. To learn more, visit the Network Advertising Initiative, the Digital Advertising Alliance, and the European Digital Advertising Alliance.
Please note you must separately opt out in each browser and on each device.
Your Privacy Rights.
In accordance with applicable law, you may have the right to:
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Request Access to or Portability of Your Personal Information;
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Request Correction of Your Personal Information;
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Request Deletion of Your Personal Information;
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Request Restriction of or Object to Our Processing of Your Personal Information;
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Request to Opt Out of Certain Processing Activities, including, as applicable, if we process your personal information for “targeted advertising” (as “targeted advertising” is defined by applicable privacy laws), if we “sell” your personal information (as “sell” is defined by applicable privacy laws), or if we engage in “profiling” in furtherance of certain “decisions that produce legal or similarly significant effects” concerning you (as such terms are defined by applicable privacy laws); and
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Withdraw Your Consent to Our Processing of Your Personal Information. Please note that your withdrawal will take effect only for future processing and will not affect the lawfulness of processing before the withdrawal.
If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below.
Our cookie manager is currently unavailable. It may still be loading, or your browser settings or add-ons may be preventing it from loading. You can review and manage cookies through your browser settings. When we cannot determine your cookie consent, we do not send booking-related marketing events to our connected marketing services through our APIs. To exercise your privacy choices, you can also contact us as set forth in “Contact Us” below.
We will process such requests in accordance with applicable laws.
Only you, or someone legally authorized to act on your behalf in certain jurisdictions, may make a request to exercise the rights listed above regarding your personal information. If your personal information is subject to a law that allows an authorized agent to act on your behalf in exercising your privacy rights and you wish to designate an authorized agent, please provide written authorization signed by you and your designated agent using the information found in “Contact Us” below and ask us for additional instructions.
To protect your privacy, we will take steps to verify your identity before fulfilling requests submitted under applicable privacy laws. These steps may involve asking you to provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative. Examples of our verification process may include asking you to confirm the email address we have associated with you.
Some laws may allow you to appeal our decision if we decline to process your request. If applicable laws grant you an appeal right, and you would like to appeal our decision with respect to your request, you may do so by informing us of this and providing us with information supporting your appeal.
If your personal information is subject to the applicable data protection laws of the European Economic Area or the United Kingdom, you have the right to lodge a complaint with the competent supervisory authority if you believe that our processing of your personal information violates applicable law.
6. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION.
All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. These countries may or may not have adequate data protection laws as defined by the data protection authority in your country.
If we transfer personal information from the European Economic Area, Switzerland, and/or the United Kingdom to a country that does not provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses.
For more information about the safeguards we use for international transfers of your personal information, please contact us as set forth below.
7. EU – US DATA PRIVACY FRAMEWORK.
Speakeasy complies with the EU-US Data Privacy Framework (“EU-US DPF”), the UK Extension to the EU-US DPF, and the Swiss-US Data Privacy Framework (“Swiss-US DPF”) as set forth by the US Department of Commerce.
Speakeasy has certified to the US Department of Commerce that, for transfers of personal information to the United States, we adhere to (i) the EU-US Data Privacy Framework Principles with regards to the processing of personal information received from the European Union in reliance on the EU-US DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-US DPF, and (ii) the Swiss-US DPF with regards to the processing of personal information received from Switzerland in reliance on the Swiss-US DPF (collectively, the “DPF Principles”).
The Federal Trade Commission has jurisdiction over our compliance with the EU-US DPF, the UK Extension to the EU-US DPF, and the Swiss-US DPF (collectively, the “DPF”). To learn more about the DPF and to view our certification, please visit the Data Privacy Framework Program’s website.
If we receive personal information in the United States that is subject to the DPF Principles and subsequently transfer that personal information to a third party acting as an agent, we will remain liable under the DPF Principles if our agent processes such personal information in a manner inconsistent with the DPF Principles, unless we prove that we are not responsible for the event giving rise to the damage.
Please note that we may be required to disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the EU-US DPF, the UK Extension to the EU-US DPF, and the Swiss-US DPF, we commit to resolve DPF Principles-related complaints about our collection and use of your personal information. EU, UK, and Swiss individuals with inquiries or complaints regarding our handling of personal information received in reliance on the DPF should first contact us using the contact details provided below.
In compliance with the EU-US DPF, the UK Extension to the EU-US DPF, and the Swiss-US DPF, we have further committed to refer unresolved complaints concerning our handling of personal information received in reliance on the EU-US DPF, the UK Extension to the EU-US DPF, and the Swiss-US DPF to the JAMS Data Privacy Dispute Resolution Program, an independent dispute resolution provider located in the United States.
If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit the JAMS EU-US Data Privacy Framework website for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Under certain conditions, as more fully described in Pre-Arbitration Requirements of Annex I of the DPF Principles, you may invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms.
8. RETENTION OF PERSONAL INFORMATION.
We store the personal information we collect as described in this Privacy Notice for as long as you use the Services, or as long as necessary to fulfill the purpose(s) for which it was collected, or as long as necessary to pursue our business purposes.
To determine the appropriate retention period for personal information, we may consider applicable legal requirements; the amount, nature, and sensitivity of the personal information; certain risk factors; the purposes for which we process your personal information; and whether we can achieve those purposes through other means.
Stripe manages retention and deletion of the biometric identifiers it creates through Stripe Identity. Those identifiers are distinct from identity documents, selfies, and other verification records stored by Stripe on our behalf. See Stripe’s identity verification privacy disclosures for details about its processing, retention, and deletion practices.
To request deletion of verification records associated with your use of Speakeasy, contact us as set forth in “Contact Us” below.
9. SUPPLEMENTAL NOTICE FOR EU/UK GDPR.
This Supplemental Notice for EU/UK GDPR applies only to our processing of personal information that is subject to the EU or UK General Data Protection Regulation.
In some cases, providing personal information may be a requirement under applicable law, a contractual requirement, or a requirement necessary to enter into a contract. If you choose not to provide personal information in cases where it is required, we will inform you of the consequences at the time of your refusal to provide the personal information.
Speakeasy’s processing of your personal information may be supported by one or more of the following lawful bases:
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Performance of a Contract: Speakeasy may need to process personal information to perform the contract we have with you.
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Legitimate Interest: Speakeasy may process personal information to further our legitimate interests, but only where our interests are not overridden by your interests or fundamental rights and freedoms.
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Consent: In some cases, Speakeasy may also rely on your consent to process personal information.
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Compliance with Legal Obligations: Speakeasy may process your personal information to comply with our legal obligations.
10. CHILDREN’S PERSONAL INFORMATION.
The Services are not directed to children under 16 (or other age as required by local law), and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in “Contact Us” below.
11. CONTACT US.
Speakeasy is the controller of the personal information we process under this Privacy Notice.
If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at: contact@speakeasygo.com.